Capability Maturity Model Integration

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Capability Maturity Model Integration (CMMI) is a process improvement approach. CMMI can be used to guide process improvement across a project, a division, or an entire organization. Processes are rated according to their maturity levels, which are defined as: Initial, Repeatable, Defined, Quantitatively Managed, Optimizing. Currently supported is CMMI Version 1.3. CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.

Contents

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[edit] Overview

Characteristics of the Maturity levels.[1]

CMMI currently addresses three areas of interest:

  1. Product and service development — CMMI for Development (CMMI-DEV),
  2. Service establishment, management, — CMMI for Services (CMMI-SVC), and
  3. Product and service acquisition — CMMI for Acquisition (CMMI-ACQ).

CMMI was developed by a group of experts from industry, government, and the Software Engineering Institute (SEI) at Carnegie Mellon University. CMMI models provide guidance for developing or improving processes that meet the business goals of an organization. A CMMI model may also be used as a framework for appraising the process maturity of the organization.[1] By January of 2013, the entire CMMI product suite was transferred from the SEI to the CMMI Institute, a newly created organization at Carnegie-Mellon.

CMMI originated in software engineering but has been highly generalised over the years to embrace other areas of interest, such as the development of hardware products, the delivery of all kinds of services, and the acquisition of products and services. The word "software" does not appear in definitions of CMMI. This generalization of improvement concepts makes CMMI extremely abstract. It is not as specific to software engineering as its predecessor, the Software CMM (CMM, see below).

[edit] History

CMMI was developed by the CMMI project, which aimed to improve the usability of maturity models by integrating many different models into one framework. The project consisted of members of industry, government and the Carnegie Mellon Software Engineering Institute (SEI). The main sponsors included the Office of the Secretary of Defense (OSD) and the National Defense Industrial Association.

CMMI is the successor of the capability maturity model (CMM) or Software CMM. The CMM was developed from 1987 until 1997. In 2002, CMMI Version 1.1 was released, Version 1.2 followed in August 2006, and CMMI Version 1.3 in November 2010. Some of the major changes in CMMI V1.3 [2] are the support of Agile Software Development,[3] improvements to high maturity practices [4] and alignment of the representation (staged and continuous).[5]

According to the Software Engineering Institute (SEI, 2008), CMMI helps "integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes."[6]

[edit] CMMI topics

[edit] CMMI representation

CMMI exists in two representations:- continuous and staged.[1] The continuous representation is designed to allow the user to focus on the specific processes that are considered important for the organization's immediate business objectives, or those to which the organization assigns a high degree of risks. The staged representation is designed to provide a standard sequence of improvements, and can serve as a basis for comparing the maturity of different projects and organizations. The staged representation also provides for an easy migration from the SW-CMM to CMMI.[1]

[edit] CMMI model framework

For more details on this topic, see Process area (CMMI).

Depending on the CMMI areas of interest (acquisition, services, development) used, the process areas it contains will vary.[7] Process areas are the areas that will be covered by the organization's processes. The table below lists the process areas that are present, also called "core," to all CMMI areas of interest in CMMI Version 1.3. This collection of sixteen process areas is called the CMMI core process areas.

Capability Maturity Model Integration (CMMI) Core Process Areas
Abbreviation Name Area Maturity Level
CAR Causal Analysis and Resolution Support 5
CM Configuration Management Support 2
DAR Decision Analysis and Resolution Support 3
IPM Integrated Project Management Project Management 3
MA Measurement and Analysis Support 2
OPD Organizational Process Definition Process Management 3
OPF Organizational Process Focus Process Management 3
OPM Organizational Performance Management Process Management 5
OPP Organizational Process Performance Process Management 4
OT Organizational Training Process Management 3
PMC Project Monitoring and Control Project Management 2
PP Project Planning Project Management 2
PPQA Process and Product Quality Assurance Support 2
QPM Quantitative Project Management Project Management 4
REQM Requirements Management Project Management 2
RSKM Risk Management Project Management 3

[edit] Maturity levels in CMMI for development

There are five maturity levels. However, maturity level ratings are awarded for levels 2 through 5. The process areas below and their maturity levels are listed for the CMMI for Development model:

Maturity Level 2 - Managed

  • CM - Configuration Management
  • MA - Measurement and Analysis
  • PMC - Project Monitoring and Control
  • PP - Project Planning
  • PPQA - Process and Product Quality Assurance
  • REQM - Requirements Management
  • SAM - Supplier Agreement Management

Maturity Level 3 - Defined

  • DAR - Decision Analysis and Resolution
  • IPM - Integrated Project Management
  • OPD - Organizational Process Definition
  • OPF - Organizational Process Focus
  • OT - Organizational Training
  • PI - Product Integration
  • RD - Requirements Development
  • RSKM - Risk Management
  • TS - Technical Solution
  • VAL - Validation
  • VER - Verification

Maturity Level 4 - Quantitatively Managed

  • OPP - Organizational Process Performance
  • QPM - Quantitative Project Management

Maturity Level 5 - Optimizing

  • CAR - Causal Analysis and Resolution
  • OPM - Organizational Performance Management

[edit] Maturity levels in CMMI for services

The process areas below and their maturity levels are listed for the CMMI for Services model:

Maturity Level 2 - Managed

  • CM - Configuration Management
  • MA - Measurement and Analysis
  • PPQA - Process and Product Quality Assurance
  • REQM - Requirements Management
  • SAM - Supplier Agreement Management
  • SD - Service Delivery
  • WMC - Work Monitoring and Control
  • WP - Work Planning

Maturity Level 3 - Defined

  • CAM - Capacity and Availability Management
  • DAR - Decision Analysis and Resolution
  • IRP - Incident Resolution and Prevention
  • IWM - Integrated Work Management
  • OPD - Organizational Process Definition
  • OPF - Organizational Process Focus
  • OT - Organizational Training
  • RSKM - Risk Management
  • SCON - Service Continuity
  • SSD - Service System Development
  • SST - Service System Transition
  • STSM - Strategic Service Management

Maturity Level 4 - Quantitatively Managed

  • OPP - Organizational Process Performance
  • QWM - Quantitative Work Management

Maturity Level 5 - Optimizing

  • CAR - Causal Analysis and Resolution
  • OPM - Organizational Performance Management

[edit] Maturity levels in CMMI for acquisition

The process areas below and their maturity levels are listed for the CMMI for Acquisition model:

Maturity Level 2 - Managed

  • AM - Agreement Management
  • ARD - Acquisition Requirements Development
  • CM - Configuration Management
  • MA - Measurement and Analysis
  • PMC - Project Monitoring and Control
  • PP - Project Planning
  • PPQA - Process and Product Quality Assurance
  • REQM - Requirements Management
  • SSAD - Solicitation and Supplier Agreement Development

Maturity Level 3 - Defined

  • ATM - Acquisition Technical Management
  • AVAL - Acquisition Validation
  • AVER - Acquisition Verification
  • DAR - Decision Analysis and Resolution
  • IPM - Integrated Project Management
  • OPD - Organizational Process Definition
  • OPF - Organizational Process Focus
  • OT - Organizational Training
  • RSKM - Risk Management

Maturity Level 4 - Quantitatively Managed

  • OPP - Organizational Process Performance
  • QPM - Quantitative Project Management

Maturity Level 5 - Optimizing

  • CAR - Causal Analysis and Resolution
  • OPM - Organizational Performance Management

[edit] CMMI models

CMMI best practices are published in documents called models, each of which addresses a different area of interest. The current release, CMMI Version 1.3, provides models for three areas of interest: development, acquisition, and services.

  • CMMI for Development (CMMI-DEV), v1.3 was released in November 2010. It addresses product and service development processes.
  • CMMI for Acquisition (CMMI-ACQ), v1.3 was released in November 2010. It addresses supply chain management, acquisition, and outsourcing processes in government and industry.
  • CMMI for Services (CMMI-SVC), v1.3 was released in November 2010. It addresses guidance for delivering services within an organization and to external customers.

[edit] Appraisal

An organization cannot be certified in CMMI; instead, an organization is appraised. Depending on the type of appraisal, the organization can be awarded a maturity level rating (1-5) or a capability level achievement profile.

Many organizations find value in measuring their progress by conducting an appraisal. Appraisals are typically conducted for one or more of the following reasons:

  1. To determine how well the organization’s processes compare to CMMI best practices, and to identify areas where improvement can be made
  2. To inform external customers and suppliers of how well the organization’s processes compare to CMMI best practices
  3. To meet the contractual requirements of one or more customers

Appraisals of organizations using a CMMI model[8] must conform to the requirements defined in the Appraisal Requirements for CMMI (ARC) document. There are three classes of appraisals, A, B and C, which focus on identifying improvement opportunities and comparing the organization’s processes to CMMI best practices. Of these, class A appraisal is the most formal and is the only one that can result in a level rating. Appraisal teams use a CMMI model and ARC-conformant appraisal method to guide their evaluation of the organization and their reporting of conclusions. The appraisal results can then be used (e.g., by a process group) to plan improvements for the organization.

The Standard CMMI Appraisal Method for Process Improvement (SCAMPI) is an appraisal method that meets all of the ARC requirements.[9] Results of an SCAMPI appraisal may be published (if the appraised organization approves) on the CMMI Web site of the SEI: Published SCAMPI Appraisal Results. SCAMPI also supports the conduct of ISO/IEC 15504, also known as SPICE (Software Process Improvement and Capability Determination), assessments etc.

[edit] Achieving CMMI compliance

The traditional approach that organizations often adopt to achieve compliance with CMMI models involves the establishment of an Engineering Process Group (EPG) and Process Action Teams (PATs)[10] This approach promotes that members of the EPG and PATs be trained in the CMMI, that an informal (SCAMPI C) appraisal be performed, and that process areas be prioritized for improvement. More modern approaches that involve the deployment of commercially available, CMMI-compliant processes, can significantly reduce the time to achieve compliance. SEI has maintained statistics on the "time to move up" for organizations adopting the earlier Software CMM as well as CMMI.[11] These statistics indicate that, since 1987, the median times to move from Level 1 to Level 2 is 23 months, and from Level 2 to Level 3 is an additional 20 months. Since the release of the CMMI, the median times to move from Level 1 to Level 2 is 5 months, with median movement to Level 3 another 21 months. These statistics are updated and published every six months in a maturity profile.

The Software Engineering Institute’s (SEI) Team Software Process methodology and the use of CMMI models can be used to raise the maturity level. A new product called Accelerated Improvement Method (AIM) combines the use of CMMI and the TSP.

[edit] Applications

The SEI published that 60 organizations measured increases of performance in the categories of cost, schedule, productivity, quality and customer satisfaction.[12] The median increase in performance varied between 14% (customer satisfaction) and 62% (productivity). However, the CMMI model mostly deals with what processes should be implemented, and not so much with how they can be implemented. These results do not guarantee that applying CMMI will increase performance in every organization. A small company with few resources may be less likely to benefit from CMMI; this view is supported by the process maturity profile (page 10). Of the small organizations (<25 employees), 70.5% are assessed at level 2: Managed, while 52.8% of the organizations with 1001–2000 employees are rated at the highest level (5: Optimizing).

Interestingly, Turner & Jain (2002) argue that although it is obvious there are large differences between CMMI and agile methods, both approaches have much in common. They believe neither way is the 'right' way to develop software, but that there are phases in a project where one of the two is better suited. They suggest one should combine the different fragments of the methods into a new hybrid method. Sutherland et al. (2007) assert that a combination of Scrum and CMMI brings more adaptability and predictability than either one alone. David J. Anderson (2005) gives hints on how to interpret CMMI in an agile manner. Other viewpoints about using CMMI and Agile development are available on the SEI website.

CMMI Roadmaps,[13] which are a goal-driven approach to selecting and deploying relevant process areas from the CMMI-DEV model, can provide guidance and focus for effective CMMI adoption. There are several CMMI roadmaps for the continuous representation, each with a specific set of improvement goals. Examples are the CMMI Project Roadmap,[14] CMMI Product and Product Integration Roadmaps [15] and the CMMI Process and Measurements Roadmaps.[16] These roadmaps combine the strengths of both the staged and the continuous representations.

The combination of the project management technique earned value management (EVM) with CMMI has been described (Solomon, 2002). To conclude with a similar use of CMMI, Extreme Programming (XP), a software engineering method, has been evaluated with CMM/CMMI (Nawrocki et al., 2002). For example, the XP requirements management approach, which relies on oral communication, was evaluated as not compliant with CMMI.

CMMI can be appraised using two different approaches: staged and continuous. The staged approach yields appraisal results as one of five maturity levels. The continuous approach yields one of four capability levels. The differences in these approaches are felt only in the appraisal; the best practices are equivalent and result in equivalent process improvement results.

[edit] See also

[edit] References

  1. ^ a b c d Sally Godfrey (2008) What is CMMI ?. NASA presentation. Accessed 8 dec 2008.
  2. ^ Major changes in CMMI Version 1.3
  3. ^ CMMI V1.3: Agile
  4. ^ CMMI V1.3, High Maturity Practices Clarified
  5. ^ Deploying the CMMI V1.3
  6. ^ CMMI Overview. Software Engineering Institute. Accessed 16 February 2011.
  7. ^ Overview of the CMMI Version 1.3 Process Areas
  8. ^ For the latest published CMMI appraisal results see the SEI Web site.
  9. ^ "Standard CMMI Appraisal Method for Process Improvement (SCAMPISM) A, Version 1.2: Method Definition Document". CMU/SEI-2006-HB-002. Software Engineering Institute. 2006. http://www.sei.cmu.edu/library/abstracts/reports/06hb002.cfm. Retrieved 23 September 2006.
  10. ^ "Getting Started". http://www.sei.cmu.edu/cmmi/start/. Retrieved 16 February 2011.
  11. ^ "Process Maturity Profile". http://www.sei.cmu.edu/cmmi/casestudies/profiles/cmmi.cfm. Retrieved 16 February 2011.
  12. ^ "CMMI Performance Results of CMMI". http://www.sei.cmu.edu/cmmi/research/results/. Retrieved 2006-09-23.
  13. ^ CMMI Roadmaps
  14. ^ CMMI Project Roadmap
  15. ^ CMMI Product and Product Integration Roadmaps
  16. ^ CMMI Process and Measurements Roadmaps

[edit] Official sources

SEI reports
SEI Web pages

[edit] External links

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